Frequently asked questions

 

Membership

 

Why become a member?
With an account you'll be able to create search alerts and save favorite objects. Furthermore, you get access to our appraisal service. It simple to create an account, and we will of course keep your info to ourselves.

 

Great service! How do I sign up?
In the top right corner you'll find the button My pages, click on it and follow the instructions. You'll then receive an email confirmation.

 

I've requested a new password but haven't received a reset email. What do I do?
In some cases your requested password can end up in your email's spam folder. Start with checking if it's there. If you still can't find it and it's been more than half an hour since your request, send an email to info_us@barnebys.com and we will assist you. 

 

Search alerts

 

What's a search alert?

By creating a search alert, you'll get an email notification when new items matching your saved searches are listed on Barnebys. In order to create a search alert you need an account.

  • Search i.e. for Rolex
  • Click on Create search alert for 'Rolex'
  • We'll then notify you when we've got new items matching your search
  • On My pages you're able to view and edit your saved searches

 

 

Online appraisals

 

Do you do appraisals? 
Yes, and by using our appraisal service, info about your item is sent off to several of the country's foremost experts. You will get a response within 48 hours along with a valuation certificate.

 

How do I get an appraisal?

Do I have to pay for my appraisal?

  • Yes, clients will purchase their valuations for either 48 hour or 24 hour response time.

What payment methods does Barnebys accept?

  • We gladly accept all major credit and debit cards for valuations payments. Unfortunately, we do not accept PayPal, cash or check payments.

What type of items do you value?

  • Our specialists value all major categories of fine and decorative art objects and collectibles. For further information, please see our categories list on the appraisal submission form.

How many items can I submit for each appraisal request?

  • Each valuation request is for a single item, unless the item is part of a set (e.g. a set of porcelain, flatware or jewelry)

What should I include in my object description?

  • Please, include as much information as you can - the more information we have, the more accurate your appraisal will be. Of particular importance are: measurements, marks, signatures, condition of the piece, and provenance (an item’s ownership/sale history). Any additional insights in the artist, date, country or region of origin and the like are also greatly appreciated.

What images should I include in my request?

  • Please, attached high quality images of the item taken in good natural light from all angles (front and back). Images of any signatures, stamps, inscriptions and maker’s marks are also crucial. Also, images of receipts, documentation or certificates of authenticity will greatly assist us in providing you with a precise value.

Will my insurance company accept your appraisal?

  • Yes, most insurance companies will accept your Barnebys appraisal for their policies. If your particular insurance provider requires a certified appraisal, many of our specialists are certified appraisers and would be able to assist you for a separate fee.

 

Does Barnebys buy or sell items?
No, Barnebys is an art market search engine thus does not buy or sell items ourselves. If you are interested in offering your item(s) at auction, it would be our pleasure to reach out to our auction house affiliates on your behalf to arrange for a sale once your items have been valued. Simply click the “Sell My Object” button on the email with your appraisal certificate or reach out to a member of our team.

 

Do Barnebys hold their own auctions?
No. We're a search service aimed at art, design and collectibles interested and we don't hold our own auctions. At Barnebys you will, however, find hundreds of thousands of items from auction houses all over the world. 

 

Didn't find the answer to your question? Email us at info_us@barnebys.com, and we'll get back to you as soon as possible.